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Privacy policy

The privacy rules are built with the same care as PokerMeet itself.

PokerMeet is built around private-home coordination, not open-address broadcasting. The privacy policy explains how that carries through to account data, communications, and requests under California law.

Privacy-first rulesCalifornia lawNo public address exposure
Read complete policyLegal center

Key points

Know the essentials before you read the policy.

These highlights cover the rules users usually look for first. The complete policy follows with the legal detail intact.

  • Private-home details are protected by design.County discovery can be visible while exact host locations remain protected until approval and address release.
  • Privacy questions should go through the support path listed here.The policy explains how to submit data requests and what to include so the team can respond cleanly.
PolicyPokerMeet Privacy PolicyUpdated 1.11.2026
On this page
1. Key Terms2. Personal Information We Collect About You3. How Your Personal Information is Collected4. Why We Use Your Personal Information5. Who We Share Your Personal Information With6. Personal Information We Sold or Shared7. Categories of Personal Information We Disclosed for a Business Purpose8. How Long Your Personal Information Will Be Kept9. California Consumers: Your Rights Under the CCPA/CPRA10. How to Exercise Your Rights
Related
Terms of ServiceSupportIncident policy

Policy text

PokerMeet Privacy Policy

Last updated: 1.11.2026

POKERMEET LLC

PRIVACY POLICY

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and our information practices, meaning how and why we collect, use, disclose, sell, share, store, and retain your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint or request.

We collect, use, and are responsible for certain personal information about you. For California consumers, we are subject to the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). We are responsible for your personal information as a “business” under the CCPA/CPRA.

“Platform” means the PokerMeet website located at https://www.pokermeet.org, the PokerMeet mobile application, and all related digital services, features, content, technologies, and communications provided by PokerMeet LLC.

1. Key Terms

It would be helpful to start by explaining some key terms used in this policy:

We, us, our PokerMeet LLC, a California limited liability company, operating under the name “PokerMeet.”

Our representative Trevor Woolsey, CEO. Contact us at hello@pokermeet.org or by mail at 6585 Yosemite Drive, Buena Park, CA 90620.

Personal information Any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with a particular consumer or household.

Sensitive personal information Personal information revealing a consumer's social security number, driver's license and passport numbers, account numbers and credentials, precise geolocation, racial or ethnic origin, religious beliefs, or union membership, personal information concerning a consumer's health, sex life, or sexual orientation, contents of a consumer's mail, email and text messages where the business is not the intended recipient, genetic data, biometric information, and citizenship or immigration status.

Biometric Information An individual’s physiological, biological, or behavioral characteristics, including information pertaining to an individual’s deoxyribonucleic acid (DNA), that is used or is intended to be used singly or in combination with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information.

2. Personal Information We Collect About You

In the preceding 12 months, we have collected the following categories and specific types of consumer personal information:

Categories of Personal Information Specific Types of Personal Information Collected

Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security

Name, username, email address, IP address, device ID, and account login credentials. If identity or liveness verification features are enabled, PokerMeet may ask users to submit a government-issued

number, driver’s license number, passport number, or other similar identifiers)

identification (for example, a driver’s license or passport), a live selfie, or similar verification information. PokerMeet does not currently require government ID or live selfie verification unless separately disclosed before collection.

Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Basic profile information such as display name, city or state, profile photo, and any self-descriptive bio or preferences a user chooses to provide. Users may voluntarily disclose additional personal information within profiles or messages, which is not required or verified by PokerMeet LLC.

Characteristics of protected classifications under California or federal law

PokerMeet does not request or intentionally collect information revealing racial or ethnic origin, gender identity, sexual orientation, or other protected classifications. Such information may be voluntarily disclosed by users in profiles or chat, and PokerMeet does not review or moderate such entries.

Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)

Records of purchases or subscriptions (if applicable), such as in-app premium upgrades or event registration transactions processed through third-party payment platforms. PokerMeet does not store full payment card numbers.

Biometric information PokerMeet may collect a live selfie if liveness or identity verification features are enabled. The selfie may be compared to a submitted government ID by third-party services for identity confirmation if government ID verification is also enabled. PokerMeet does not create, store, or retain biometric templates or identifiers (such as facial geometry data).

If used, third-party identity verification vendors are contractually required to use biometric data only for identity verification purposes. PokerMeet takes reasonable steps to ensure these safeguards, but such vendors operate independently, their data handling practices remain outside PokerMeet’s reasonable control.

Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement)

Log and usage data, including IP address, device type, browser information, date and time of access, referring or exit pages, pages viewed, app interactions, and cookies or similar technologies used for analytics and security.

Geolocation data Approximate or precise location information (if the user grants device permission) to display nearby games, events, or users. Location data is collected only with consent and can be disabled in device settings.

Audio, electronic, visual, thermal, olfactory, or similar information

Profile images or photos uploaded by users, and messages or media exchanged through the Platform (defined as the PokerMeet mobile application, website, and all related digital services, features, content, technologies, and communications provided by PokerMeet LLC). No audio recordings are collected, and PokerMeet does not access device cameras or microphones outside of optional verification features if enabled.

Professional or employment-related information None collected unless voluntarily shared in a user profile or communication. Such information is not requested or verified by PokerMeet LLC.

Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA)

Not collected by PokerMeet but may be voluntarily disclosed by users in messages or profiles.

Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

Preferences or behavioral indicators derived from Platform interactions, such as interests, participation frequency, or networking activity, used to improve matchmaking and user experience. PokerMeet does not use such data for third-party advertising or profiling.

Sensitive Personal Information Includes account login credentials, government-issued identification or live selfie verification data if identity or liveness verification features are enabled, and geolocation data (when authorized). PokerMeet does not collect social security numbers, medical records, or financial account numbers. Any additional sensitive information voluntarily provided by users is not requested, reviewed, or verified.

Minimum Age Requirement Our Platform is intended for use only by individuals who are 21 years of age or older. We do not knowingly collect or solicit personal information from anyone under the age of 21. If you are under 21, please do not attempt to register for PokerMeet or send any personal information to us. If we learn that we have collected personal information from someone under 21, we will delete that information as quickly as possible. If you believe that someone under 21 may have provided us personal information, please contact us at hello@pokermeet.org.

3. How Your Personal Information is Collected

We collect most of this personal information directly from you— such as when you create an account, complete your profile, use enabled identity or liveness verification features, use the Platform, or communicate with us by email, message, or through support channels. However, we may also collect information from the following categories of sources:

  • Publicly accessible sources (e.g., property records);
  • Third party (e.g., sanctions screening providers, credit reporting agencies, customer due diligence providers, advertising networks, internet service providers, social networks, data analytics providers, government entities, and data brokers;
  • Third party with your consent (e.g., your bank);
  • Cookies and similar technologies on our website;
  • On the mobile application, we may use mobile SDKs, device identifiers, or similar technologies in place of cookies for analytics, security, and functionality;
  • Automated information collection;
  • Our IT and security systems, including:
  • Door entry systems and reception logs;
  • Automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems, communications systems, email and instant messaging systems; and
  • Fraud prevention and event integrity tracking (such as QR check-in and identity confirmation tools).

4. Why We Use Your Personal Information

We collect and share consumer personal information for the following business purposes:

  • Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards;
  • Helping to ensure security and integrity to the extent the use of the consumer's personal information is reasonably necessary and proportionate for these purposes;
  • Debugging to identify and repair errors that impair existing intended functionality;
  • Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer's current interaction with the business, provided the consumer's personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer's experience outside the current interaction with the business;
  • Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business or service provider;
  • Providing advertising and marketing services, except for cross-context behavioral advertising, to the consumer;
  • Undertaking internal research for technological development and demonstration;
  • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business;
  • To comply with our legal and regulatory obligations;
  • For the performance of our contract with you or to take steps at your request before entering into a contract;
  • For our legitimate interests or those of a third party; or
  • Where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

The table below explains what we use (process) your personal information for and our reasons for doing so:

What we use your personal information for Our reasons

To provide access to the Platform, verify users, and facilitate participation in games and social networking features

For the performance of our contract with you or to take steps at your request before entering into a contract

To prevent and detect fraud including impersonation or false identity submissions

For our legitimate interests or those of a third party, i.e., to minimize fraud that could be damaging for us and for you

Conducting checks to identify our customers and verify their identity

To comply with our legal and regulatory obligations

Other processing necessary to comply with professional, legal and regulatory obligations that apply to our business

Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies

To comply with our legal and regulatory obligations

Ensuring business policies are adhered to, e.g., policies covering security and internet use

For our legitimate interests or those of a third party, i.e., to make sure we are following our own internal procedures so we can deliver the best service to you

Operational reasons, such as improving efficiency, training and quality control

For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price

Ensuring the confidentiality of commercially sensitive information

For our legitimate interests or those of a third party, i.e., to protect trade secrets and other commercially valuable information

To comply with our legal and regulatory obligations

Statistical analysis to help us manage our business, e.g., in relation to Platform usage patterns, user reliability scores, event participation rates, feature adoption, and overall community engagement metrics

For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price

Preventing unauthorized access and modifications to systems

For our legitimate interests or those of a third party, i.e., to prevent and detect criminal activity that could be damaging for us and for you

To comply with our legal and regulatory obligations

Updating and enhancing customer records For the performance of our contract with you or to take steps at your request before entering into a contract

To comply with our legal and regulatory obligations

For our legitimate interests or those of a third party, e.g., making sure that we can keep in touch with our customers about existing orders and new products

Statutory returns To comply with our legal and regulatory obligations

Ensuring safe working practices, staff administration and assessments

To comply with our legal and regulatory obligations

For our legitimate interests or those of a third party, e.g., to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you

Marketing our services and those of selected third parties to:

For our legitimate interests or those of a third party, i.e., to promote our business to existing and former customers

—existing and former customers;

—third parties who have previously expressed an interest in our services;

—third parties with whom we have had no previous dealings.

Credit reference checks via external credit reference agencies

For our legitimate interests or those of a third party, i.e., to ensure our customers are likely to be able to pay for our products and services

External audits and quality checks, e.g., for accreditations and the audit of our accounts

For our legitimate interests or a those of a third party, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards

To comply with our legal and regulatory obligations

5. Who We Share Your Personal Information With

In the preceding 12 months, we have sold or shared consumers’ personal information with:

  • Service providers and contractors we engage to help deliver our services to you, such as:
  • Identity verification vendors, if identity or liveness verification features are enabled;
  • Cloud hosting providers (e.g., servers, database services);
  • Payment processing platforms;
  • Email communication and customer support platforms;
  • Analytics providers and tools used to monitor Platform performance.
  • Third-party platforms or features you choose to connect or interact with (e.g., linking your account with social media, posting event links externally);
  • Marketing, design, and analytics contractors we use to support Platform development and user engagement;
  • Law enforcement agencies or regulators, when required to comply with legal or regulatory obligations;
  • Potential buyers or investors, in connection with a merger, sale, acquisition, financing, or business reorganization, provided those recipients are subject to confidentiality obligations.
  • Other registered users of the Platform, but only as necessary to facilitate game participation, safety, and transparency. For example, users may view basic profile information (such as display name, photo, city, and reliability score) of approved players or hosts for a particular event or club. Address details are only visible to verified users after they are accepted to a game.

We only allow our service providers to handle your personal information if we are satisfied that they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers, contractors, and third parties to ensure they can only use your personal information to provide services to us and to you.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

If you purchase subscriptions or digital content through the PokerMeet mobile application, such purchases are processed by the applicable app store provider (such as Apple or Google) and are subject to that provider’s billing, refund, and cancellation policies. PokerMeet does not control app store payment processing.

6. Personal Information We Sold or Shared

In the preceding 12 months, we have sold or shared the following categories of personal information:

  • Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers);
  • Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information;
  • Characteristics of protected classifications under California or federal law;
  • Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies);
  • Biometric information;
  • Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement);
  • Geolocation data;
  • Audio, electronic, visual, thermal, olfactory, or similar information;
  • Professional or employment-related information;
  • Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA);
  • Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes; and
  • Sensitive personal information.

7. Categories of Personal Information We Disclosed for a Business Purpose

In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose:

  • Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers);
  • Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information;
  • Characteristics of protected classifications under California or federal law;
  • Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies);
  • Biometric information;
  • Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement);
  • Geolocation data;
  • Audio, electronic, visual, thermal, olfactory, or similar information;
  • Professional or employment-related information;
  • Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA); and
  • Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
  • Sensitive personal information.

8. How Long Your Personal Information Will Be Kept

We retain your personal information for as long as your account remains active or as long as we are providing you with access to the Platform and its features. Thereafter, we will keep your personal information for as long as is necessary:

  • To respond to any questions, complaints or claims made by you or on your behalf;
  • To show that we treated you fairly; or
  • To keep records required by law.
  • To demonstrate compliance with our Terms of Use, enabled verification process, or community standards;
  • To protect the integrity and safety of the Platform, such as in the case of blocked or suspended accounts.

We will not retain your personal information for longer than necessary for the purposes set out in this policy. Retention periods may vary based on the type of data and how it is used. For example:

  • Identity verification records may be retained to prevent fraud and re-verification abuse if identity or liveness verification features are enabled;
  • Communications or support logs may be stored to help resolve future issues;
  • Device and usage data may be kept for analytics and security monitoring for a defined period.

Further details regarding specific retention timeframes may be available upon request.

9. California Consumers: Your Rights Under the CCPA/CPRA

You have the right under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), and certain other privacy and data protection laws, as applicable, to exercise free of charge:

Disclosure of Personal Information We Collect About You

You have the right to know, and request disclosure of:

  • The categories of personal information we have collected about you, including sensitive personal information;
  • The categories of sources from which the personal information is collected;
  • Our business or commercial purpose for collecting, selling, or sharing personal information;
  • The categories of third parties to whom we disclose personal information, if any; and
  • The specific pieces of personal information we have collected about you.

Please note that we are not required to:

  • Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained;
  • Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information; or
  • Provide the personal information to you more than twice in a 12-month period.

Disclosure of Personal Information Sold, Shared, or Disclosed for a Business Purpose

In connection with any personal information we may sell, share, or disclose to a third party for a business purpose, you have the right to know:

  • The categories of personal information about you that we sold or shared and the categories of third parties to whom the personal information was sold or shared; and
  • The categories of personal information that we disclosed about you for a business purpose and the categories of persons to whom the personal information was disclosed for a business purpose.

You have the right to opt-out of the sale of your personal information or sharing of your personal information for the purpose of targeted behavioral advertising. If you exercise your right to opt-out of the sale or sharing of your personal information, we will refrain from selling or sharing your personal information, unless you subsequently provide express authorization for the sale or sharing of your personal information.

To opt-out of the sale or sharing of your personal information, visit our homepage and click on the Do Not Sell or Share My Personal Information link here: https://www.pokermeet.org/.

Right to Limit Use of Sensitive Personal Information You have the right to limit the use and disclosure of your sensitive personal information to the use which is necessary to:

Perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services;

To perform the following services: (1) Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and

proportionate for these purposes; (2) Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with the business, provided that the consumer’s personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with the business; (3) Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business; and (4) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business; and

As authorized by further regulations

You have a right to know if your sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes.

To limit the use of your sensitive personal information, visit our homepage and click on the “Limit the Use of My Sensitive Personal Information” link here: https://www.pokermeet.org/

Right to Deletion Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and
  • Direct any service providers or contractors to delete your personal information from their records.
  • Direct third parties to whom the business has sold or shared your personal information to delete your personal information unless this proves impossible or involves disproportionate effort.

Please note that we may not delete your personal information if it is reasonably necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
  • Help to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for those purposes;
  • Debug to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act;
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us
  • Comply with an existing legal obligation; or
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Right of Correction If we maintain inaccurate personal information about you, you have the right to request us to correct that inaccurate personal information. Upon receipt of a verifiable request from you, we will use commercially reasonable efforts to correct the inaccurate personal information.

Protection Against Retaliation You have the right to not be retaliated against by us because you exercised any of your rights under the CCPA/CPRA. This means we cannot, among other things:

  • Deny goods or services to you;
  • Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
  • Provide a different level or quality of goods or services to you; or
  • Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

Please note that we may charge a different price or rate or provide a different level or quality of services to you, if that difference is reasonably related to the value provided to our business by your personal information. We may also offer loyalty, rewards, premium features, discounts, or club card programs consistent with these rights or payments as compensation, for the collection of personal information, the sale of personal information, or the retention of personal information.

10. How to Exercise Your Rights

If you would like to exercise any of your rights as described in this Privacy Policy, you can do so here: https://www.pokermeet.org. You may also call us at (714) 253-7505, or email us at hello@pokermeet.org.

  • Please note that you may only make a CCPA/CPRA-related data access or data portability disclosure request twice within a 12-month period.
  • If you choose to contact us directly by website, you will need to provide us with:
  • Enough information to identify you [(e.g., your full name, address and customer or matter reference number)];
  • Proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill), and
  • A description of what right you want to exercise and the information to which your request relates.
  • We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person’s behalf.
  • Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.

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For urgent danger, contact local authorities first. Keep private-home details out of email unless support explicitly asks for follow-up context.

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