Contact the team without exposing private-home details.
PokerMeet support is built for safety-first escalation, app questions, and practical help with private-home game coordination. Keep addresses redacted in screenshots and use the guided flows for anything urgent.
support@pokermeet.org
Typical staffed window: 09:00-21:00 PT. Include event time and issue context, not private-home details.
Safety first, local authorities first.
For immediate danger, contact local authorities first, then notify PokerMeet for follow-up.
Bring time, IDs, and redacted screenshots.
Include the event ID, timestamp, user or post reference, and what you expected to happen.
Short answers to the questions that matter most.
Support stays aligned with the same guardrails PokerMeet is built around: host-approved seats, protected address timing, 21+ access, and no platform payments.
How do I contact support?
Email support@pokermeet.org. For safety or data/privacy issues, include the event name and time - do not share full addresses in email.
What does PokerMeet do?
PokerMeet is a private-home app for adults 21+ that helps people discover active counties, request seats, and manage host approvals without exposing exact addresses upfront.
Why is my request pending or waitlisted?
Hosts approve every request manually. If seats are full, you may be waitlisted and promoted if a spot opens.
What if a table feels misrepresented or unsafe?
Report it immediately with the event time and county. Keep private-home details out of the ticket unless support asks for follow-up context.
How does age gating work?
PokerMeet is 21+ only. Beta access uses account-level confirmation and trust controls, and any verification changes would be communicated clearly before they affect access.
How do I delete my account or request my data?
Open PokerMeet, then use Profile or Settings > Delete account to start the in-app deletion flow or request a data export. If you cannot access the app, use the public delete-account page at pokermeet.org/delete-account or email support@pokermeet.org from the account email you used with PokerMeet.
Response expectations stay clear and practical.
Severities below are operating targets for support triage, not guarantees. The goal is to keep safety and trust issues from sitting in a generic queue.
Safety threat, address leak, major outage. Current target response: 15 minutes.
Login/SMS outage, approvals failing for many. Current target response: 1 hour.
Single-user functional issue (verification stuck, one event bug). Current target: 4 hours.
Copy/UX confusion, minor bug. Current target: next business day or backlog.
Join the waitlist, then reach out when your county or table needs context.
Support is there to help the rollout stay trustworthy. The waitlist is still the main path for players and hosts who want county updates or launch access.