Support
Get help without exposing private-home details.
Support is for safety-first escalation, app questions, privacy requests, and practical help with private-home coordination. Redact addresses before you send anything.
Support paths
Choose the safest route for the issue.
Urgent safety issues, general app questions, and account or privacy requests each need different context. Keep private-home details out of email unless support asks for them.
Immediate danger
Contact local authorities first. Then send PokerMeet the event context and redacted evidence.
General support
Email support@pokermeet.org with the event time, county, and issue context. Leave exact addresses out.
Account and privacy
Use the deletion path for account removal or data export, and support for unusual privacy requests.
Frequently asked
Short answers to common support questions.
Safety, privacy, and account issues can always move into the support queue when the public guidance is not enough.
How do I contact support?
Email support@pokermeet.org. For safety or data/privacy issues, include the event name and time - do not share full addresses in email.
What does PokerMeet do?
PokerMeet is a private-home app for adults 21+ that helps people discover active counties, request seats, and manage host approvals without exposing exact addresses upfront.
Why is my request pending or waitlisted?
Hosts approve every request manually. If seats are full, you may be waitlisted and promoted if a spot opens.
What if a table feels misrepresented or unsafe?
Report it immediately with the event time and county. Keep private-home details out of the ticket unless support asks for follow-up context.
How does age gating work?
PokerMeet is 21+ only. Beta access uses account-level confirmation and trust controls, and any verification changes would be communicated clearly before they affect access.
How do I delete my account or request my data?
Open PokerMeet, then use Profile or Settings > Delete account to start the in-app deletion flow or request a data export. If you cannot access the app, use the public delete-account page at pokermeet.org/delete-account or email support@pokermeet.org from the account email you used with PokerMeet.
Escalation
Response expectations stay clear and practical.
Targets help triage support. They are operating goals, not guarantees.
Critical
Safety threat, address leak, major outage. Current target response: 15 minutes.
High
Login/SMS outage, approvals failing for many. Current target response: 1 hour.
Standard
Single-user functional issue (verification stuck, one event bug). Current target: 4 hours.
Low
Copy/UX confusion, minor bug. Current target: next business day or backlog.
Need the rules